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Newton N. — Mid-Level Administrative Specialist from Belize

Newton N.

Mid-Level Administrative Specialist

Belize 3-6 years
Open to offersNew to Platform
Languages
English
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About

Newton N. is a seasoned professional with extensive experience across various domains, including administrative work, sales, and customer service. As a Program Director at Kolbe Foundation, Belize Central Prison, Newton was pivotal in overseeing three rehabilitation programs, integrating educational and vocational elements, and managing inventory for education and rehabilitation programs. His tenure saw numerous graduates transitioning into facilitators within the prison. Transitioning to a Caregiver role at Liberty Children's Home, Newton utilized training from the Ministry of Human Development to enhance child-rearing practices within institutional settings. He also demonstrated expertise in cold calling, lead generation, and appointment setting through roles with Caye Talkers and Cool Talk BPO, where his communication prowess resulted in high conversion rates. At Remote Reps, he specialized in engaging dental practices for non-invasive aesthetic device demonstrations. Later, at WoundReference, he excelled in copywriting and appointment setting for medical platforms. With diverse skills in conflict resolution and multitasking, Newton adeptly managed customer inquiries and services at The Doctor’s Answer and Venus, a female clothing e-store.

Experience

  • Business Development Representative, Appointment Setting

    WoundReference · 2024 — 2026
    Returned to the company to perform appointment setting, manage databases, assist with copywriting, and execute various administrative tasks.
  • Answering Service

    The Doctor’s Answer · 2023 — 2023
    Handled message taking and relaying for doctors across various medical practices, ensuring messages aligned with each doctor's preferences while prioritizing emergencies. Functioned in a fast-paced environment necessitating strong multitasking abilities.
  • Customer Service

    Venus (Female Clothing e-Store) · 2023 — 2023
    Managed inbound calls from customers seeking to place orders or request information regarding the e-store. Processed credit card transactions during interactions.
  • Lead Generation/Appointment Setting

    Remote Reps · 2021 — 2022
    Engaged in cold calling dental practices to gauge interest in demonstrations of non-invasive aesthetic devices. Prepared email communications to stimulate interest and facilitated handover of interested clients to the sales team.
  • Appointment Setting/Business Relations/Copywriter

    WoundReference · 2022 — 2022
    Initiated contact via calls and emails with Wound and Hyperbaric clinics as well as hospitals to introduce the WoundReference platform. Collected information to schedule appointments for the sales team and authored email sequences for outreach purposes.
  • Moving Consultant

    Moving Reservations · 2021 — 2021
    Assessed inventory of household goods for clients seeking relocation services and coordinated job bookings upon agreement on quotes.
  • Caregiver

    Liberty Children’s Home · 2019 — 2020
    Managed the boy's dormitory by collaborating with other caregivers during shift rotations. Received specialized training from the Ministry of Human Development, enhancing conflict resolution skills while adhering to institutional conduct standards.
  • Call Center Representative

    Caye Talkers & Cool Talk BPO · 2019 — 2019
    Conducted sales campaigns in areas such as credit repair and life insurance. Achieved conversion rates ranging between 2-4 per hour, with occasional spikes in performance.
  • Program Director/Administrator

    Kolbe Foundation, Belize Central Prison · 2015 — 2018
    Oversaw three rehabilitation programs, including the Inner Change for Freedom Belize Program and the Journey to Freedom program, while administering an educational/vocational initiative called Cindy Gregg School. Engaged with the Ministry of Education for curriculum evaluation aimed at accreditation. Conducted conflict resolution within the prison and facilitated the development of a primary school examination course, achieving an 85% success rate.

Skills & Expertise

Education

  • High School Diploma
    Belmopan School of Adult Continuing Education · — — 2014

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