ngel C.
Junior Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Ángel C. is an experienced Virtual Assistant and customer support professional with a background in telecommunications and legal services. Currently providing services for the Immigrant Assistance Center of West Michigan through Virtual Latinos, Ángel manages client intake, gathers case information, and coordinates communications via calls, messages, and emails. Previously, he streamlined office operations for Bottimore & Associates, handling call triage, document review, and calendar management. With prior roles at TELUS International supporting Koodo Mobility, he applied technical troubleshooting, Microsoft Outlook, and Google Calendar expertise to resolve customer service and cellular service issues. Ángel is fluent in English and Spanish, with intermediate proficiency in French, and is a high school graduate in Electronic Engineering from Technical Institute Ricaldone.
Experience
Virtual Assistant
The Job Duck (Bottimore & Associates Professional Limited Liability Company) · 2023 — 2024Managed call triaging, took messages, and addressed customer inquiries. Organized the law firm's email inbox, reviewed documents exchanged with clients, and efficiently coordinated the agenda of my supervisor.Virtual Assistant – Intake Specialist
Virtual Latinos (The Immigrant Assistance Center of West Michigan) · 2024 — PresentResponsible for reaching out to potential clients via online application submissions, collecting pertinent case information, and addressing incoming calls, texts, and emails. Utilized professional language to facilitate appointment scheduling.Technical Support Representative
TELUS International for Koodo Mobility · 2021 — 2022Provided technical support by actively listening to customer issues, demonstrating empathy, and utilizing probing questions to ascertain necessary details. Followed established troubleshooting protocols to resolve cellular services problems effectively.Customer Service Agent
TELUS International for Koodo Mobility · 2020 — 2021Engaged with customers by listening to their concerns and requests. Applied soft skills like empathy to deliver comprehensive solutions related to financial and service topics, while adhering to TELUS Mobility's policies and guidelines.
Skills & Expertise
Education
- High school in Electronic EngineeringTechnical Institute Ricaldone · 2018 — 2020
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