Nguyen L.
IT Business Analyst
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About
Nguyen L. is an accomplished IT Business Analyst Intern based in Da Nang, Vietnam, with practical experience in requirement elicitation and process modeling. Currently pursuing a Bachelor of Software Engineering at FPT University with a focus on building expertise in Agile/Scrum environments using tools such as Jira, Figma, and Draw.io. At Kyna English, Nguyen honed communication and stakeholder interaction skills while serving as an English Tutor. Nguyen's work at VTI Academy and real-world projects, such as a mini ERP system for a coffee chain and GymCore Web App, showcase his ability to translate business needs into structured documents like user stories, SRS, and BRD, and his proficiency in BPMN modeling, fostering collaboration with developers to ensure accurate feature implementation. Additionally, Nguyen possesses basic technical knowledge in SQL, REST APIs, and AI concepts, emphasizing his comprehensive understanding of IT business analysis.
Experience
English Tutor
Kyna English · 2024 — 2026Engaged with students to assess learning needs and set expectations. Crafted tailored learning plans that catered to individual requirements. Enhanced skills in gathering and analyzing user needs to form actionable strategies. Strengthened communication abilities and interactions with stakeholders.IT Business Analyst
Mini ERP System for Coffee Chain · 2025 — 2026Elicited and evaluated business requirements from stakeholders, including store managers and the operations team. Converted business needs into over 20 user stories and structured SRS documents. Facilitated requirement clarification sessions to mitigate ambiguity prior to development. Collaborated with developers to ensure proper feature implementation. Assisted in UAT and validated system functionalities prior to release. Modeled As-Is and To-Be business processes with BPMN to visualize workflows and pinpoint improvement areas. Managed and prioritized the product backlog according to business value and stakeholder demands.IT Business Analyst - Developer
GymCore Web App - Gym Management System · 2026 — 2026Collected and analyzed user requirements for various gym management features, such as membership and booking systems. Developed user stories, acceptance criteria, and BPMN workflows. Created wireframes using Figma to represent user interactions. Collaborated closely with developers to clarify requirements during their implementation. Transformed unclear requirements into organized documentation. Supported validation of features and ensured alignment between requirements and completed implementations. Maintained requirement clarity to minimize misunderstandings between stakeholders and developers.
Skills & Expertise
Education
- Bachelor of Software EngineeringFPT University · 2023 — 2027
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