Nguyen D.
Mid-Level Sales Operations Manager
Open to offersNew to PlatformAbout
Nguyen D. T. C. is a seasoned professional based in Tan Binh Ward, Ho Chi Minh City, working as a Sales & Customer Service Team Leader at T-Connect, Japan's No.1 telecom company, since March 2025. Excelling in Revenue Retention, he successfully led an anti-churn initiative that reduced the churn rate below 7%, enhancing monthly recurring revenue. Pioneering sales conversion strategies, Nguyen engineered CRM optimizations that maintained a follow-up rate above 90%, driving 30-40% of total closed deals monthly. His role in global expansion involved building CS and sales infrastructure in Indonesia, training 100% of the local staff, and managing international payment flows. Nguyen's expertise in Data Automation with App Scripts eliminated manual errors, saving operational hours significantly. A top-performing leader, he led his team to win "Best Team of the Year," achieving a 90% contract renewal rate. With a Bachelor’s degree in Finance & Banking from the University of Economics Ho Chi Minh City, his career also includes roles at Topia Vietnam Engineering Center and D-Shining Joint Stock Company, focusing on export operations, B2B management, and omnichannel fulfilment.
Experience
Sales & Customer Service Team Leader
T-CONNECT - Japan's No.1 Telecom Company · 2025 — PresentLed a strategic retention initiative focused on revenue protection, achieving a reduction in churn rate below 7%. Developed and optimized retargeting workflows within Pancake, Pancakework, and Botcake CRM, maintaining a high follow-up rate that contributed to monthly closed deals. Established customer support and sales infrastructure in Indonesia, creating SOPs and effectively training local staff while overseeing international payment collection. Innovated data extraction tools through App Scripts to enhance reporting accuracy and operational efficiency. Guided the team to win accolades for collaborative performance and high employee retention rates.Sales Administrator
Topia Vietnam Engineering Center · 2023 — 2024Managed the complete process of export documentation, ensuring compliance with international trade standards. Engaged with logistics partners to negotiate competitive project quotations and monitor shipment tracking. Created precise cost estimate reports for project budgeting while ensuring financial validation of supplier invoices. Coordinated with suppliers, logistics, and internal teams to address operational challenges and improve communication flows. Successfully managed the logistics for a significant number of design project orders over a six-month period.Sales Operations Executive
D-Shining Joint Stock Company · 2022 — 2023Oversaw B2B operations by managing contracts and executing incentive programs for partners, clearly articulating reward structures to key accounts. Produced detailed sales performance reports to aid in executive decision-making. Handled online sales order processing across a variety of channels. Enhanced cross-departmental communication by analyzing customer feedback and directing it to relevant teams. Conducted market analysis and developed promotional strategies to attract shoppers, significantly increasing sales volume during a brief promotional period.In-Store Sales Promoter
D-Shining Joint Stock Company · 2022 — 2022Performed market analysis and competitor assessments at the Emart supermarket while proposing promotional strategies to engage retail customers. Engaged directly with shoppers to promote products, resulting in substantial increases in daily sales volumes shortly after new strategies were implemented.
Skills & Expertise
Education
- Bachelor's degree - Finance & BankingUniversity Of Economics Ho Chi Minh City · 2017 — 2023
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