Nian M.
Junior Technical Support Engineer
Open to offersNew to PlatformAbout
Nian Marc M. is an experienced Customer Service Representative and Technical Support Engineer specializing in field service coordination and technical support within the telecommunications and technical services sector at Calltek Inc. From February 2022 to present, Nian Marc liaised between clients and field technicians, efficiently managing service requests and incident tickets using ticketing systems, while providing technical support for hardware, software, and network issues through multiple channels. Previously, Nian Marc served as a Quality Control Inspector at Philbest Canning Corporation in the food processing industry, ensuring strict compliance with HACCP, GMP, and ISO standards. With a Bachelor of Science in Fisheries and formal licensure in the field, Nian Marc brings strong expertise in troubleshooting, service coordination, and documentation, recognized at Calltek Inc with awards for performance and perfect attendance.
Experience
Technical Support Engineer
Calltek Inc · 2025 — PresentProvided assistance to clients regarding basic troubleshooting, system setup, and configuration, effectively simplifying technical jargon for users without technical backgrounds. Offered technical support for hardware, software, and network challenges through phone, email, and remote sessions.Customer Service Representative
Calltek Inc · 2022 — 2025Managed service requests and incident tickets utilizing ticketing systems, ensuring updates and resolutions were delivered in a timely manner. Coordinated field service appointments for technicians to ensure prompt completion of service requests and maintained high levels of customer satisfaction.Quality Control Inspector
Philbest Canning Corporation · 2019 — 2022Performed routine inspections and tests on raw materials, in-process items, and finished products to ensure compliance with quality and safety standards. Monitored adherence to HACCP, GMP, and ISO food safety regulations, ensuring a safe production environment and documented inspection results to support audits and reporting.
Skills & Expertise
Education
- Bachelor of Science in FisheriesInstitution not specified · 2016 — 2019
- Diploma in FisheriesInstitution not specified · 2014 — 2016
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