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Nica R. — Mid-Level Virtual Assistant from Philippines

Nica R.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Nica R. is a seasoned Virtual Assistant and Customer Service Representative with over five years of experience in remote environments, specializing in customer support and online relationship management. Based in Dipolog City, Philippines, Nica has honed strong organizational and communication skills, proving adept at managing customer interactions through various chat-based platforms like Discord and Telegram. In her role as a Virtual Assistant since 2026, Nica has excelled in increasing customer engagement and retention via personalized communication, leveraging CRM systems and productivity tools such as Google Docs and Microsoft Excel. Her previous experience as a Chat Moderator and Customer Service Representative at Virtual Buddy 24/7, along with her role as a cashier at Jollibee, underscore her capability to handle high-volume interactions with professionalism and empathy, consistently meeting performance indicators. With a background in Mathematics from Jose Rizal Memorial State University, Nica brings a precise, detail-oriented approach to her work, making her a valuable asset in any customer-focused setting.

Experience

  • Virtual Assistant

    Remote · 2026 — Present
    Oversaw customer communication via chat platforms, fostering strong relationships through engaging dialogue. Enhanced customer retention and interaction by personalizing communication, while accurately maintaining records with a focus on confidentiality and professionalism. Successfully juggled multiple conversations to meet productivity targets.

  • Chat Moderator

    Remote · 2025 — 2026
    Orchestrated engaging text-based interactions with customers, responding efficiently to inquiries to uphold a positive experience. Established rapport with clientele to promote long-term engagement, consistently maintaining professionalism and confidentiality.

  • Customer Service Representative

    Virtual Buddy 24/7 · 2023 — 2025
    Managed a high volume of inbound and outbound customer interactions, addressing concerns with efficiency and empathy. Achieved consistency in meeting key performance indicators related to customer satisfaction and productivity, collaborating with supervisors and team members to enhance overall customer experience.

  • Cashier

    Jollibee Dipolog Drive-Thru · 2019 — 2020
    Executed precise processing of customer orders and payments in a dynamic environment. Delivered outstanding customer service while addressing inquiries professionally. Maintained cleanliness and organization of the cashier station, working with team members to boost service efficiency.

Skills & Expertise

Email SupportVirtual AssistantYouTube SpecialistCustomer Service RepresentativeSalesCustomer Service and Admin Support

Education

  • Bachelor of Secondary Education Major in Mathematics
    Jose Rizal Memorial State University (JRMSU)

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