Nica I.
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EnglishTagalog
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About
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Experience
Technical Support Representative
Teleperformance - Antipolo City PH · 2019 — 2021Handled customer calls requiring technical assistance for internet and cable issues, ensuring stable customer accounts for uninterrupted service.Advisor 1, Assistant Supervisor
Concentrix | Quezon City PH · 2019 — 2021Supported the team with product knowledge and addressed employee concerns, while also performing supervisory tasks such as tracking work hours, staffing, and analyzing data trends.English ESL Tutor
Go 4 English - Antipolo City PH · 2016 — 2019Taught basic English to Korean students, implementing effective teaching strategies and techniques.Quality Analyst
Prestige Dealer Alliance | Texas USAEvaluated agent calls to ensure adherence to company standards, providing feedback and coaching to enhance employee performance.
Skills & Expertise
Education
- Bachelor of Political ScienceUniversity of Nueva Cacere · 2020 — Present
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