NICA N.
Senior Logistics and Operations Officer
Open to offersNew to PlatformAbout
Nica B., a Logistics and Operations Officer based in Pasay City, has over six years of experience enhancing efficiency in high-volume sorting centers and distribution networks. Currently serving at Flash Express Phils Co. Ltd. Inc in Taguig, her expertise involves performance analytics, quality control, and the implementation of real-time monitoring tools to minimize SLA breaches and parcel loss. As a Certified Lean Six Sigma Yellow Belt, she is committed to continuous process improvements and operational excellence. At Shopee Express, Nica's role as an SOC Operation Data Administrator involved managing inbound updates, processor productivity, and reconciliation of parcels to streamline operations. Her experience extends to 2Go Express, where she ensured operational data accuracy. Nica excels in optimizing warehouse productivity through FIFO protocols and proactive stakeholder engagement, crucial in reducing downtime and enhancing delivery accuracy. Her knowledge of systems like MS Navigation and Microsoft Office Excel further supports her capability in data-driven decision-making and effective process management.
Experience
Operation Performance Management
Flash Express Phils Co. Ltd. Inc · 2023 — PresentAnalyzed operational data, including RTS performance and delivery accuracy, to enhance efficiency. Conducted quality control and investigations, monitoring parcels through CCTV to prevent breaches and theft. Oversaw branch inventory to reduce mis-scanning and operational discrepancies. Managed non-compliance cases, issuing warnings when necessary. Led meetings with stakeholders to address performance issues and align operational goals. Developed plans to improve end-to-end processes and provide customer support for escalated complaints.SOC Operation Data Administrator
Shopee Express · 2018 — 2023Provided support to hubs, ensuring rapid resolution of concerns within an hour. Monitored inbound updates and processor productivity from SOC Parañaque to regional hubs. Managed reconciling inbound items, tracking stuck-up orders and discrepancies. Supervised unfinished processes at SOC and coordinated with hubs for uninterrupted operations. Analyzed performance metrics to improve productivity and conducted CCTV investigations to enhance site security.Operation Administrator
2Go Express · 2018 — 2018Analyzed and processed data to ensure accuracy and efficiency. Regularly maintained the database, ensuring all airway bill details of consignees were accurately recorded and tracked.Network Operations Quality Control Officer
Flash Express Phils Co. Ltd. IncAnalyzed and prepared statistics related to overall distribution center performance. Traveled monthly to address issues in problematic warehouses. Submitted daily reports on lost packages and organized weekly meetings with district managers to prevent parcel losses. Managed lost and damage statistics across delivery branches and ensured timely package pickups, particularly for Shopee, Tiktok, and Lazada. Issued warnings to couriers not complying with SOPs and monitored KPIs related to handover, delivery, and return rates.
Skills & Expertise
Education
- Technical Vocational-Livelihood Track (TVL) Specialized in CookeryParanaque National Highschool