Nicanor N.
Mid-Level KYC and Compliance Manager
Open to offersNew to PlatformAbout
Nicanor J. is a seasoned professional with over nine years of experience in customer service, KYC analysis, and compliance management across the telecommunications, logistics, financial services, and cryptocurrency industries. Most recently, as a Compliance Manager at CoinPort, he developed and maintained compliance frameworks, handled end-to-end onboarding of exchange clients, and conducted daily audits to ensure regulatory standards using tools like Sumsub. Prior roles include Senior KYC and Fraud Analyst at Banxa, where he managed document verification, fraud detection, and payment processing in fiat and cryptocurrencies, and KYC Analyst positions at TaskUs and Synchrony Global, utilizing platforms such as Alloy, LexisNexis, and Sales Force for thorough due diligence and anti-money laundering oversight. With a post-diploma certificate in Data Analytics from SAIT and technical proficiency in SQL and Python, Nicanor J. delivers exceptional accuracy and compliance in diverse, high-volume environments.
Experience
Compliance Manager
CoinPort · 2024 — 2025Developed compliance policies, procedures, and training materials for internal teams. Conducted daily audits to ensure compliance with regulatory standards and internal guidelines. Managed Sumsub verifications, including KYC, KYB, and KYT, to support risk assessment. Oversaw the onboarding process of client exchanges, ensuring all compliance requirements were satisfied for successful integration. Partnered with cross-functional teams to identify compliance risks and implement corrective measures.KYC analyst
TaskUs · 2023 — 2023Verified client identities (KYC) and business entities (KYB) using various identification documents. Ensured compliance with regulatory standards by collecting and validating necessary documentation. Conducted due diligence on clients to assess risk and comply with anti-money laundering (AML) regulations. Identified clients or business entities that are PEPs, along with their relatives or close associates. Utilized KYC and KYB software and tools such as Alloy, LexisNexis, Sales Force, and Box to enhance verification efficiency.Senior KYC and Fraud analyst
Banxa · 2021 — 2022Conducted document checks for client onboarding, verifying IDs against valid lists specific to clients' locations. Detected suspicious activities by validating document authenticity and rejecting tampered submissions. Monitored transaction cards, requiring additional validation for unapproved cards and blacklisting fraudulent accounts. Processed payments in various fiat and cryptocurrencies while ensuring compliance with platform regulations. Communicated with clients via outbound emails to request additional documentation for verification.KYC analyst
Synchrony Global · 2018 — 2021Approved customers by validating personal information and ensuring all documentation met required standards. Identified fraudulent activities through detailed examination of client documents. Verified client IDs against authorized lists and ensured selfies adhered to authenticity standards. Collected proof of billing to confirm address match with provided identification. Assisted clients with account-related issues using Liquid’s Admin Tool and Intercom.Email Support Representative
Uber · 2017 — 2018Managed driver-related inquiries through email support, ensuring timely and effective resolutions. Provided clear and courteous responses to assist customers in distress. Quickly assessed issues and delivered practical solutions while adapting to varied situations. Maintained professionalism during difficult interactions to ensure a positive customer experience. Offered backup training to other customer service representatives as necessary, utilizing Zendesk and Bliss for client inquiries.Customer Service Representative
Convergys · 2016 — 2017Communicated effectively with customers to resolve issues related to company plans. Handled a high volume of calls daily, ensuring rapid and efficient issue resolution. Processed customer requests for plan re-contracting with accuracy. Provided clear service in English, effectively addressing all customer inquiries. Utilized Avaya and Admin tools while demonstrating comprehensive knowledge of store organization, products, and discounts.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNational University (NU) · 2013 — 2015
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