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Nicholas G. — Mid-Level Customer Service and Sales Representative from Philippines

Nicholas G.

Mid-Level Customer Service and Sales Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Nicholas G. is an experienced Sales Agent and customer engagement professional with a demonstrated background in telecommunications, marketing services, home improvement, and recruitment sectors. With extensive roles at PLDT, Santejo Services & Mktg Corp., OBPO Managed Svcs Inc., Advance Home Pros, and CareerDriver, Nicholas G. has managed high-volume outbound cold calling, conducted lead verification, negotiated and closed sales, and ensured customer satisfaction in dynamic call center environments. He has consistently achieved sales targets, processed orders and returns, facilitated donor creation, and engaged clients through CRM tools and email management. Nicholas G. also provides remote administrative support, coordinates recruitment processes, and delivers professional written communications. He holds a BS in Business Administration, Financial from the Western Institute of Technology.

Experience

  • Candidate Engagement Specialist

    CareerDriver · 2025 — 2026
    Engaged candidates professionally to ascertain their interest in driving roles. Provided clear guidance about the application process and coordinated with the team for efficient outreach. Produced professional written communications regarding candidates to clients, ensuring clarity and efficacy.
  • Campaign Specialist

    Advance Home Pros · 2024 — 2025
    Delivered exceptional customer service by resolving queries promptly and professionally. Managed client communications and internal correspondence effectively, providing remote support across various tasks, including email management and scheduling.
  • Lead Generation & Donor Creation

    Santejo Services & Mktg Corp. · 2016 — 2021
    Processed customer orders, returns, and refunds while maintaining accurate records and databases. Handled customer complaints effectively by providing suitable solutions within established timelines. Identified potential sales opportunities and negotiated successful sales during customer interactions.
  • Sales Agent

    PLDT
    Provided guidance and support regarding PLDT's diverse product and service offerings. Conducted outbound cold calling utilizing provided scripts and dialer, and followed established data handling protocols. Managed objections by selecting appropriate dispositions for prospects and consistently met performance standards concerning data quality and call volume.

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