Hire Nick G.: Mid-Level Accounts Receivable Specialist from Philippines

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About

Nick G. is an experienced Accounts Receivable Specialist with a rich background in the BPO and telecommunications sectors. Based in Lapu-Lapu City, Cebu, Philippines, he has honed his skills through various roles such as Workforce Management and Business Planning Analyst. At National Contract Flooring in Little Rock, AR, Nick managed invoicing processes for a construction company, ensuring accuracy and timeliness in financial operations. His expertise extends to systematic follow-ups on overdue accounts, verifying customer credibility, and maintaining precise accounts receivable ledgers with tools like Sage 100 Contractor and RFMS. Prior to this, Nick contributed to Telstra as a Business Planning Analyst, where he offered actionable business recommendations by analyzing data and maintaining dedicated information management systems. His strong foundation in data analytics, credit risk management, and proficient use of tools like Excel and Google Workspace enhance his capability to optimize revenue and cash flow management, showcasing his versatile expertise in various professional dimensions.

Experience

Accounts Receivable Specialist
National Contract Flooring | Little Rock, AR · 2021 — 2026
Managed the invoicing process for a construction company by ensuring accurate generation and distribution of invoices and statements. Executed systematic follow-up emails to secure timely payments for overdue accounts. Assessed customer credibility and established appropriate credit limits to minimize financial risk. Maintained precise accounts receivable ledgers and created comprehensive aging reports to ensure transparent financial tracking. Collaborated with accounting and sales teams to ensure timely posting of transactions while accurately managing CRM/Accounting systems such as Sage 100 Contractor and RFMS. Created and uploaded lien waivers and lien notices accurately. Utilized Microsoft Office and Google Workspace Apps including Excel/Sheets, Outlook/Gmail, and Word/Docs.
Business Planning Analyst
Telstra, Philippines · 2018 — 2019
Analyzed opportunity-related data to formulate actionable business recommendations. Created and maintained dedicated databases to streamline reporting workflows and enhance report accuracy. Designed and implemented modified reporting methods and procedures, ensuring data integrity through rigorous validation and thorough report writing. Conducted deep analyses of report results to identify critical business issues and emerging patterns.
Workforce Management - Realtime Analyst
Telstra, Philippines · 2014 — 2018
Monitored site-wide Average Speed of Answer (ASA) and AHT by identifying high-volume periods and dynamically routing resources. Reported on historical call volume trends, occupancy rates, schedule adherence, and consultant absenteeism to enhance operational visibility. Contributed to the execution of the service level management plan and provided detailed effectiveness reports. Adjusted real-time schedules, including coaching and break modifications, to maintain seamless floor operations. Identified and escalated critical system outages and technical issues to mitigate operational downtime while updating real-time monitors to ensure accurate situational awareness. Managed staff development scheduling for training and coaching allocations while guaranteeing accurate call routing through immediate updates of agent skill changes.
Workforce Management - Workforce Analyst
Teleperformance, Philippines · 2013 — 2014
Maintained oversight of multiple lines of business by monitoring and documenting real-time agent activity. Raised alerts to enforce schedule adherence and minimize operational deviations. Served as the primary point of contact for escalations and identified production-impacting situations. Coordinated with operations and cross-functional departments to ensure a seamless production environment while preparing internal reports with a focus on data accuracy. Analyzed real-time call trends to achieve service level targets while managing workforce management software for accurate tracking of agent productivity.
Login Administrator
Teleperformance, Philippines · 2012 — 2013
Facilitated user profile creation and managed access to client and internal tools for employees across multiple sites, expediting system onboarding. Prepared detailed intraday and internal reports to deliver critical operational visibility regarding staffing and tool-related issues. Collaborated with operations and cross-functional departments to ensure seamless system functionality while acting as the primary contact for escalations and production-impacting situations. Updated organizational websites and internal databases to maintain data accuracy and accessibility.
Escalations Lead & Customer Experience Analyst
Teleperformance, Philippines · 2011 — 2012
Facilitated feedback between clients and support groups to streamline communication. Monitored supervisory feedback to ensure coaching quality and consistency. Generated and distributed hourly, daily, weekly, and monthly Customer Survey return reports to uncover actionable performance trends. Rigorously tracked urgent cases and escalations for critical resolutions while creating targeted activities to boost production performance. Delivered specialized training to new hires, focusing on enhancing the customer experience while facilitating discussions to eliminate resolution roadblocks.