Nicol S.

Nicol R. is a dedicated professional with a background in customer service, having worked as a Travel Agent for Teleperformance, where they managed inbound customer service calls for a U.S.-based travel company. Nicol adeptly handled reservation modifications, cancellations, and special requests while ensuring customer satisfaction through effective issue resolution and adherence to service standards. Nicol holds a High School Diploma from Politécnico Integral Colombiano and has pursued self-directed learning in Web Development & Digital Content, acquiring skills in JavaScript, digital design, and content writing. In addition, Nicol is engaged in ongoing training in Data Analysis with a focus on Power BI, honing skills in data visualization and dashboard creation. Fluent in English and Spanish, Nicol brings strong communication and problem-solving skills to all professional endeavors.