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nicolas M. — Junior Customer Service Specialist from Colombia

nicolas M.

Junior Customer Service Specialist

Colombia No experience yet
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Nicolas M. is a highly motivated professional with a robust background in luxury hospitality and customer service. Based in Colombia, he has garnered experience working in diverse, fast-paced multicultural environments such as La Mar Dubai at Atlantis The Royal and One&Only Aesthesis in Greece, focusing on customer support, problem solving, and time management. His career in hospitality includes roles as F&B Attendant and Waiter, participating in the pre-opening team at Atlantis and serving at prestigious events like the Michelin Guide Ceremony Gala Dinner. Nicolas has also worked in the health sector at Meintegral SAS, providing administrative support through tasks ranging from filing medical invoices to scheduling appointments. Additionally, he has contributed to the Colombian shoe industry as a logistics assistant. With proficiency in both Spanish and English, Nicolas seeks remote opportunities to further apply his email and chat support skills in delivering excellent customer experiences.

Experience

  • Waiter / Task Force

    One&Only Aesthesis – Athens/Greece – Manko Restaurant · 2024 — 2024
    Delivered customer service and assisted with the introduction of Gaston Acurio's Peruvian cuisine, contributing to the restaurant's opening.
  • Waiter at the Michelin Guide Ceremony Gala Dinner 2023

    Atlantis The Royal – Dubai · 2023 — 2023
    Provided food and drinks service during the Gala Dinner event.
  • F&B Attendant

    Atlantis The Royal – La Mar Dubai · 2022 — Present
    Executed food and drinks running tasks while providing customer service and assisting waitstaff.
  • F&B Attendant

    Atlantis The Palm – Nobu Dubai · 2022 — 2022
    Performed food and drinks running duties and assisted waitstaff while maintaining table cleanliness.
  • Host

    Expo 2020 Dubai Chile Pavilion · 2022 — 2022
    Welcomed and guided customers while discussing topics like innovation and sustainability, and distributed representative gifts from Chile.
  • Administrative Assistant

    Meintegral SAS Colombian company in the health sector · 2020 — 2022
    Managed the filing of medical invoices and reviewed patient invoices.
  • Logistics Assistant

    Colombian Shoe industry · 2019 — 2020
    Conducted shoe inventory and labeling, and handled packing and the loading and unloading of commodities.
  • Call Center

    Meintegral SAS Colombian company in the health sector · 2018 — 2019
    Provided customer service, scheduled medical appointments, and delivered administrative support for clients.
  • Administrative Assistant

    Meintegral SAS Colombian company in the health sector · 2018 — 2018
    Managed the filing of medical records and assisted with accountability and system engineering tasks.
  • Cinema

    Cine Colombia Company · 2016 — 2016
    Handled customer service, operated as a cashier, managed warehouse inventory, and conducted food handling tasks.

Skills & Expertise

Education

  • Graduate of Finance and International Trade
    La Salle University Colombia · 2016 — 2021

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