nicolas L.

Nicolás L. is a System Engineering student based in Bogotá, Colombia, with over 4 years of customer service experience and more than 2 years in the iGaming and betting industry. He has held roles such as VIP Customer Support Representative at Growe and Customer Account Advisor at bet365, where he handled account inquiries, payment issues, and customer verifications through chat, phone, and email. At Meta, he worked as a Meta Ads Advisor, supporting customers and assisting with marketing initiatives. Nicolás demonstrates proficiency in Office 365 and has worked extensively with internal procedures to deliver high-quality support. He is fluent in Spanish and has intermediate proficiency in English, bringing a solid foundation in gaming and web development from his ongoing education at Universidad San Jose and training with Mintic and Oracle.