Nicole B.
Junior Healthcare Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Nicole B. is an accomplished Customer Service Specialist and experienced professional in the healthcare industry, focusing on roles such as Medical Receptionist and Healthcare BPO Specialist. With a Bachelor of Science in Office Administration, she has gained extensive hands-on experience through her work in healthcare, hospital settings, and BPO environments. Nicole demonstrates proficiency in appointment scheduling, telehealth support, and medical reception. Her career includes significant contributions to healthcare insurance and billing processes, where she diligently handled inquiries, updates, and patient account concerns, ensuring accuracy and confidentiality. At Sagility, she excelled as a Travel Associate, managing flight bookings and scheduling with professionalism. Her creative skills extend to graphic design and video editing, showcasing her versatility. Nicole's dedication to efficient, detail-oriented support highlights her commitment to enhancing organizational operations.
Experience
Healthcare Care Associate – Insurance & Billing
Company not specified · 2025 — 2026Managed inquiries and requests related to healthcare insurance and billing. Provided assistance with verifying insurance updates and billing details. Supported the processing of Workers' Compensation and Auto Insurance claims, ensuring accuracy in patient and insurance information. Addressed billing concerns and maintained professionalism in communications regarding insurance matters.Travel Associate – Flight Operations & Scheduling
SAGILITY | BPO · 2024 — 2025Assisted customers with flight bookings, modifications, and cancellations. Handled requests related to flight changes and provided timely information based on customer needs. Coordinated with flight-related requests while ensuring the accuracy of booking data. Delivered efficient customer service within a fast-paced travel operations environment.On-the-Job Trainee – Marketing & Events Support
HEALTHWAY QUALIMED ILOILO HOSPITAL · 2024 — 2024Assisted the Marketing Department with various daily activities and tasks. Aided in the organization and preparation for hospital events and celebrations. Supported the coordination of event logistics and on-site activities. Contributed to social media postings and the development of promotional materials, along with general administrative support for events.On-the-Job Trainee – Administrative Support
PHILIPPINE HEALTH INSURANCE CORPORATION · 2022 — 2023Contributed to the handling of incoming and outgoing documents and records. Logged and tracked documents while maintaining accurate records of their origin and destination. Supported the preparation and organization of reports and office files. Executed basic administrative and clerical tasks and ensured systematic and precise documentation.Cashier
SHAN DE MINI GROCERY · 2023 — 2023Processed customer transactions and handled cash sales accurately. Provided change and assisted customers with inquiries. Maintained a neat and organized cashier area while delivering friendly and efficient service.Chat Moderator
INTERNATIONAL APPLICATION · 2022 — 2022Managed online chat interactions, ensuring professional communication with users. Addressed user concerns and inquiries while adhering to platform guidelines, fostering a positive chat environment.Graphic Designer & PowerPoint Creator
WNS GLOBAL SERVICES PHIL INC. | BPO · 2021 — 2021Produced simple and professional graphic designs and layouts. Developed basic PowerPoint presentations and visual content. Arranged text, images, and other elements for clean layouts, and performed edits based on client specifications within the project deadlines.Basic Video Editor
FREELANCER · 2020 — 2020Created and edited basic video content, incorporating transitions and text. Managed the trimming and arrangement of video clips and applied straightforward edits using CapCut and PowerDirector.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationIloilo City Community College · 2020 — 2024
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