Nicole A.
Junior Hospitality Guest Relations Specialist
Open to offersNew to PlatformAbout
Nicole N. is a hospitality and tourism management professional with hands-on experience in the cruise, hotel, business services, telecommunications, and food service industries. As an Animator Cruise Staff at Costa Cruises, Nicole organizes daily entertainment activities, assists in guest relations during embarkation and disembarkation, and supports Port Adventure sales. Previously, Nicole served as an Account Supervisor at Ikey Local Agency Corp., overseeing agency-client relations, operations management, staff coordination, and payroll. At Holiday Inn & Suites Makati, Nicole delivered executive lounge guest support, ensuring efficient check-ins, issue resolution, and high service standards. Early experience includes telemarketing for a US-based healthcare account at Cynet Virtual Advantage and service crew duties at McDonald’s, focusing on customer service excellence, cashier, and dining operations. Nicole is recognized for leadership and strong report writing & presenting abilities, and is fluent in English and Italian (B1).
Experience
Animator Cruise Staff
COSTA CRUISES · 2024 — PresentSupported guest embarkation and disembarkation, facilitated Port Adventure sales and escorting, and hosted daily entertainment activities such as karaoke, trivia, dance parties, and evening events. Enhanced onboard experiences by engaging guests through interactive hosting and dance instruction.Account Supervisor
IKEY LOCAL AGENCY CORP. · 2023 — 2024Served as the main contact for an agency account, fostering client relationships and aligning services with business objectives. Oversaw outsourced staff by coordinating payroll, attendance, staff requests, and onboarding to maintain high performance.Guest Relations Officer
HOLIDAY INN & SUITES MAKATI · 2023 — 2023Handled guest relations within the Executive Lounge by providing personalized welcomes, assisting with hotel needs, managing efficient check-in and check-out processes, and resolving issues effectively.Telemarketer
CYNET VIRTUAL ADVANTAGE · 2019 — 2019Managed inbound and outbound calls for a US-based healthcare account, promoted services, scheduled appointments, verified patient information, and addressed inquiries.SERVICE CREW
MCDONALDS SAN FERNANDO PAMPANGAHandled cashiering and dining area functions, performed order taking and payment transactions, prepared food, and upheld sanitation and service standards.
Skills & Expertise
Education
- Bachelors Degree in Hospitality and Tourism ManagementPampanga State University · 2019 — 2024
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