Nicole V.

Nicole V. is a driven sales and customer care expert with over four years of experience in the telecommunications industry. She possesses extensive knowledge of US-based Telco and Insurance processes, procedures, and policies. Nicole is adept at facilitating training, upskilling, and coaching sessions for both new and experienced agents, proving her strength in mentoring. Her career history includes roles such as Insurance CSR & Retentions Specialist in United States-based agencies, where she supported operations for personal and commercial lines. At Cognizant PH, she served as a B2B Senior Process Executive, supporting agency and direct customer needs for Travelers Insurance, encompassing policy review, coverage explanations, and complex billing concerns. Previously, she was a Master Trainer at C3 Everise, specializing in operations for H&R Block and Instacart, and served as a CSR & Team Leader at Ibex Global Davao for AT&T. Nicole is proficient in navigating insurance carrier portals and managing tools such as EZLynx and Microsoft Office suite.