Nicole G.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformPortfolios
About
Nicole G. is a dedicated professional with over 8 years of experience in the hospitality and customer service industry, now transitioning into Virtual Assistance, Social Media Management, and Customer Support. She has a proven track record of enhancing business operations through effective client care and digital platform management. Her extensive experience with SG D Coffee Corp. & Coffee Science Center involved managing client inquiries, sales leads, implementing social media strategies, and ensuring service excellence through staff training and operations supervision. As a Customer & Sales Support Representative at Inspiro, she excelled in handling inbound calls, providing product support, and driving customer acquisition. She holds a Bachelor of Science in Hotel and Restaurant Management from Colegio de San Lorenzo and is reputed for her adaptability, attention to detail, and commitment to service excellence.
Experience
Support Staff
SGD Coffee Corp. & Coffee Science Center · 2020 — 2024Provided comprehensive support in various areas including customer service, digital marketing, creative design, and operations. Handled client inquiries and sales leads, executed social media strategies, conducted market research, and produced brand-enhancing designs. Oversaw daily operations, tracked sales and inventory, and trained staff to maintain service excellence.Customer & Sales Support Representative
Inspiro (Seasonal)Managed inbound calls, offered product and service information, and facilitated the conversion of leads into new customers. Showcased strong communication skills, problem-solving abilities, and effectively contributed to customer acquisition efforts.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementColegio de San Lorenzo · 2012 — 2017
Photos
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