Nicole M.

Nicole Mae A. is an experienced Assistant Property Manager with a background spanning real estate, business process outsourcing, and virtual staffing solutions. In property management, she has overseen collections, executed lease renewals through cold calling, coordinated with maintenance teams, and managed tenant transitions, ensuring efficient resolution of property and amenity issues. Her tenure as a Lead Generation Specialist included conducting cold calls to identify and transfer qualified leads, with a focus on Medicare services and insurance renewals. As a Support Ambassador and Junior Executive Assistant in the BPO sector, Nicole Mae A. handled booking disputes, processed reservations and refunds, managed order lifecycles, and supported clients via platforms such as Zendesk, Google Workspace, and CRM tools like Atrium, Sigma, and Five9. She holds a Bachelor of Secondary Education major in Science and has experience mediating customer communications and upholding strict service policies.