Nicole A.
Junior Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Nicole A. is a Customer Service Representative with two years of experience in BPO non-voice support, specializing in handling email and chat communications. Known for her ability to resolve customer issues effectively while upholding high service standards, Nicole has a proven track record in multitasking, documentation, and thriving in fast-paced environments to ensure customer satisfaction. Her experience includes managing high volumes of inbound and outbound customer interactions, scheduling, data entry, and CRM updates. Nicole is proficient in utilizing Microsoft Office and Google Workspace, and possesses strong skills in Problem-Solving and Conflict Resolution. She has demonstrated her ability to manage time and coordinate tasks effectively during her tenure at Concentrix CVG PH.
Experience
Customer Service Representative (CCA)
Concentrix CVG PH · 2024 — 2025Handled customer inquiries via email and chat while focusing on problem-solving and conflict resolution. Performed online research and engaged in effective time management and multitasking.Customer Service Representative (CCA)
CONCENTRIX CVG PH (Megamall Oritigas Site) · 2022 — 2023Managed high-volume inbound and outbound customer interactions through chat and email. Conducted data entry and updated the CRM system, along with scheduling and task coordination.
Skills & Expertise
Education
- Senior High School GraduateTanauan Institute Inc. · 2019 — 2020
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