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Nicole L. — Mid-Level Customer Service Specialist from Philippines

Nicole L.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
Tagalog
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About

Nicole L. is an experienced customer service professional with a background spanning the technology, hospitality, and digital advertising industries. She has served as a Chat Support Specialist for Samsung at Transcom Center, focusing on troubleshooting refrigerators and coordinating service appointments. At TaskUs, Nicole acted as an Email Support Specialist for Pinterest, assisting advertisers and brands with internal software and page troubleshooting. Her previous experience at TaskUs also included content moderation on the Tinder dating app, handling account safety and support issues. At Concentrix, Nicole provided Technical Support for Sling customers in North America, managing subscription troubleshooting and customer retention. Earlier, she worked as a Hospitality Customer Service Representative at Sitel, handling booking and billing for hotel, casino, and restaurant reservations. Nicole demonstrates strong abilities in technical troubleshooting, contact center support, and issue resolution across voice, non-voice, email, and messaging platforms.

Experience

  • Chat Support Specialist

    Samsung · 2023 — 2024
    Specialized in troubleshooting refrigerator issues as the main point of contact for setting up service appointments for repairs.

  • Content Moderator

    TASKUS · 2022 — 2023
    Contributed to the support team for the emailing channel of the dating app, Tinder. Managed emails concerning drop applications, troubleshooting, billing, and user profile moderation to maintain safety and confidentiality. Carried out moderating tasks, including flagging, banning, and locking accounts that posed potential risks to both users and the platform.

  • Technical Support - Sling

    CONCENTRIX · 2021 — 2022
    Provided assistance to customers subscribed to Sling in North America. Addressed issues such as refreshing subscriptions, adjusting channel organization, and modifying subscription plans as needed. Created tickets for issues requiring escalation to the engineering team, while also focusing on customer retention for the service.

  • Hospitality Customer Service Representative

    SITEL · 2020 — 2021
    Handled incoming calls from North America, assisting with hotel, casino, and restaurant reservations. Responsibilities included checking rates and availability of properties and rooms, processing billing, cancellations, refunds, and documenting customer experiences. Informed customers of potential cancellations due to weather or holidays.

  • Technical Support Agent

    Pinterest
    Managed email communications with advertisers and brands promoting their products on the platform. Assisted them with internal software and page troubleshooting, including reporting from the app.

Skills & Expertise

Customer SupportCustomer ServiceEmail SupportCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Tourism Management
    Palawan State University · — — 2019

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