Nigel M.

Nigel M. is a seasoned professional with over five years of experience in customer service, quality assurance, and account management. Currently serving as an Account Manager & Agent for an Australian-based account, Nigel expertly handles inbound and outbound MSP service calls, refining call scripts and operational processes to enhance client experience and efficiency. With a proven track record, he has increased compliance accuracy by 20%, streamlined workflows in Dynamics 365 to reduce case resolution times by 15%, and achieved a 95% customer satisfaction rating. At Concentrix, Nigel conducts quality reviews ensuring compliance, delivers comprehensive reports, and collaborates on process improvements. An educational background from Liceo de Cagayan University with a major in Marketing Management, coupled with leadership roles such as Vice President of the Junior Marketing Association, underscore his capabilities. Additionally, his National Certificate II in Household Services and First Aid Training reflect a diverse skill set suitable for dynamic and growth-oriented environments.