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Nikho Y. — Junior Retail Operations Specialist from South Africa

Nikho Y.

Junior Retail Operations Specialist

South Africa 1-2 years
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Languages
English
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About

Nikho Y. is a driven professional with a Diploma in Retail Business Management from Cape Peninsula University of Technology, supported by a National Diploma in Fashion Design from Walter Sisulu University. Bringing over two years of experience in retail and event environments, Nikho has proven his ability to exceed sales targets by combining proactive customer service with strong product knowledge. During his tenure with South African Diamond Fashion Week, he enhanced event execution through backstage management, while at Kokopelli Lifestyle, he bolstered inventory coordination and process development, contributing to operational efficiency. His skills in supplier communication and social media content creation have successfully boosted brand visibility, reaching over 500,000 followers. Nikho's expertise in visual merchandising, trend awareness, and engagement strategies makes him a valuable asset to any retailer's buying or merchandising team. Fluent in English and isiXhosa, with basic understanding of Zulu, Afrikaans, and Sesotho/Setswana, he is adaptable and ready to contribute to a structured retail environment in Cape Town.

Experience

  • Fashion Show Assistant

    South African Diamond Fashion Week · 2025 — Present
    Supported model dressing, fittings, and wardrobe changes backstage, facilitating smooth transitions during the event. Worked collaboratively with designers, stylists, and production teams to ensure effective teamwork under time constraints. Assisted in the coordination of event logistics and scheduling for efficient execution.
  • Junior Retail Operations Intern

    Kokopelli Lifestyle · 2022 — 2023
    Oversaw client communication and supplier interactions to enhance stakeholder relationships and streamline operations. Contributed to inventory coordination and implemented process improvements to diminish discrepancies. Developed and curated Instagram content that reached an audience of over 500,000 followers, boosting brand visibility. Engaged customers directly during market days, promoting sales.
  • Independent Fashion Design Projects

    null · 2015 — 2021
    Developed and crafted unique fashion items that highlighted both creativity and technical proficiency. Acquired hands-on experience in garment construction, fabric selection, and trend analysis.
  • Sales & Service Desk Consultant (Flexi)

    Truworths · 2013 — 2014
    Provided top-tier customer service by efficiently resolving inquiries and managing transactions with complete accuracy. Surpassed monthly sales goals through active upselling and cross-selling strategies. Completed the Truworths' cross-training employee manual within the designated timeframe, and obtained internal certificates in Customer Service Excellence and Retail Operations.

Skills & Expertise

Education

  • Diploma in Retail Business Management
    Cape Peninsula University of Technology (CPUT) · 2023 — 2025
  • National Diploma in Fashion Design
    Walter Sisulu University · 2015 — 2021
  • Matric
    Fedisa Fashion Design School, Cape Town · — — 2011

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