Niki B.
Mid-Level Customer Service & Administrative Assistant
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About
Niki V. is a skilled Virtual Assistant with robust experience in Customer Service and Administrative Support. Based in Iligan City, she has effectively managed operations in the retail industry, specifically at Julie's Bakeshop in Misamis Occidental. As a Team Leader and Assistant Supervisor, Niki oversaw the daily activities of three branches, leading over ten staff members, and ensuring precise execution of tasks. She is adept at processing over 100 customer transactions daily with complete accuracy and has a strong record of preparing accurate sales and inventory reports. Her expertise extends to managing POS and cash handling systems, with accountability for significant daily sales. With a history of enhancing team performance and delivering exceptional customer experiences, Niki is committed to transitioning to a Virtual Assistant role to facilitate business growth through high-quality support.
Experience
Team Leader / Assistant Supervisor
Julie's Bakeshop-D’BAN Calamba, Misamis Occidental · 2024 — 2025Oversaw daily operations across three branches, managing more than ten staff members, and assigned tasks to promote productivity. Processed over 100 customer transactions each day with complete accuracy. Prepared and delivered daily sales and inventory reports to management. Conducted staff training and performance evaluations to uphold service quality. Provided efficient, professional customer service to ensure a positive client experience.Sales Associate / Frontliner
Julie’s Bakeshop – D’BAN Calamba, Misamis Occidental · 2022 — 2023Supported customers in making purchases and employed upselling techniques to enhance sales. Ensured store cleanliness and maintained product displays and signage to create an inviting atmosphere for customers.
Skills & Expertise
Education
- Junior High School (ALS A&E Accredited)D’BAN Learning Center · — — 2021
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