Nikita B.

Nikita B. is an ambitious MCA candidate with demonstrated experience in customer support and technical troubleshooting. At Aster Autocrats Pvt. Ltd., she refined her skills in managing backend workflows using Django, and performed essential tasks such as data validation, debugging, and issue resolution. Nikita's background includes work with CRM tools, where she excelled in managing ticket handling and escalation handling to ensure timely query resolution. Her previous role as a Sales Executive involved digital marketing and customer support, where her expertise in issue resolution and providing end-user support significantly contributed to customer satisfaction. Additionally, Nikita has a B.Com degree, establishing a strong understanding of business operations, and is familiar with SQL and basic networking concepts, enhancing her adaptability to new tools and technologies.