Nikita

Nikita S. is a seasoned professional with a rich background in Customer Service, Sales, and Debt Collecting. Having served in various capacities at organizations such as Sigma SA, WebHelp SA, Capita SA, and Amazon, Nikita consistently achieved targets and provided exceptional service. Notably, at Sigma SA, Nikita excelled as a Customer Service Advisor, specializing in soft debt collection and client account management for energy accounts, ensuring customer satisfaction and compliance with monthly KPIs. Nikita's expertise extends to online shopping assistance at Amazon, where they resolved issues involving refunds, missing packages, and incorrect goods. At Capita SA, they efficiently managed debt collection processes related to water utility bills and maintained strong client relationships. Holder of a Paralegal Diploma from the South African Law School, Nikita S. demonstrates not only a solid educational foundation but also a drive to apply technical skills adeptly in professional settings. Based in Mitchell's Plain, South Africa, Nikita is committed to exceeding expectations through dedicated teamwork and independent work capabilities.