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Nikki T. — Mid-Level Operations Manager from Netherlands

Nikki T.

Mid-Level Operations Manager

Netherlands 6+ years
Open to offersNew to Platform
Languages
EnglishDutch
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About

Nikki T. is a dynamic professional with expertise in problem solving, quality improvement, and team/project management. With a foundation in Facility Management from Zuyd Hogeschool, she has effectively influenced operational efficiency in diverse environments. At Detacta Group, she optimizes and automates processes with a detail-focused and scalable approach, significantly enhancing candidate selection workflows. Concurrently, she manages a beauty business at Stardust Beauty in Curaçao, training both clients and entrepreneurs, fostering independence and sustainable growth. Previously, she successfully transitioned from a call center role into project management at Smartz, enhancing team performance and developing structured workflows. Her contributions have consistently driven operational growth and client satisfaction across multiple roles, demonstrating her proficiency in creating structured and autonomous work environments.

Experience

  • N/A

    Detacta Group · 2025 — Present
    Optimized and automated operational processes with an emphasis on detail, efficiency, and scalability. Played an active role in establishing structured workflows and refining candidate selection procedures.
  • Operations & Process Lead Front/Backoffice

    Detacta Group · 2019 — 2020
    Contributed to establishing a staffing agency by designing structured and scalable workflows. Chose and applied systems to enhance efficiency and foster long-term operational growth.
  • Project manager Callcenter

    Smartz (part of Detacta Group) · 2016 — 2020
    Progressed from a supervisory position to project management, focused on enhancing operational efficiency. Addressed process bottlenecks and improved team performance and client satisfaction through structured workflows and stakeholder communication.
  • Backoffice manager & Source specialist

    Stardust Beauty · 2020 — Present
    Built and scaled a beauty business in Curaçao, while mentoring clients and entrepreneurs. Focused on fostering independence and sustainable growth by developing practical training programs for business management.
  • Management assistent Callcenter

    Rosa (part of Detacta Group) · 2014 — 2016
    Began as a call center agent and transitioned to a management assistant role. Assisted with operational processes and coordination within teams. Recognized chances for improvement, created operational manuals, and directed digital platforms to enhance organizational structure and promote team autonomy.

Skills & Expertise

Education

  • Bachelor of Facility Management
    Zuyd Hogeschool · 2017 — 2019
  • Associate Degree in Management Assistant
    Leeuwenborgh College · 2012 — 2015

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