Niklas M.
Senior Marketing Manager
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About
Niklas R. is an accomplished Marketing Manager with extensive experience in the hospitality, business process outsourcing, and multi-brand lifestyle industries. Beginning in an administrative role and progressing into customer service at Eperformax Contact Centers, Niklas advanced to Quality Analyst, focusing on call monitoring and agent coaching. At Mallberry Suites Business Hotel, Niklas managed customer check-ins, addressed guest requests, and supervised junior staff. Transitioning to Redz Group Pte Ltd/Initia Group Pte Ltd, Niklas led digital marketing initiatives for diverse businesses such as salons, restaurants, cafes, and pottery studios, emphasizing social media marketing, influencer marketing, and ad campaigns across Facebook, Instagram, and TikTok. Niklas holds a Bachelor of Computer Science from Xavier University Ateneo de Cagayan.
Experience
Marketing Manager
Redz Group Pte Ltd/Initia Group Pte Ltd · 2016 — 2025Oversaw digital marketing strategies for various brands, including salons, restaurants, cafes, and pottery studios, focusing on creating and executing ads on Facebook, Instagram, and TikTok.Quality Analyst
Eperformax Contact Centers · 2012 — 2016Monitored and coached agents to ensure the quality of each call, assisting in improving performance and upholding high standards of customer service.Senior Front Desk Clerk
Mallberry Suites Business Hotel · 2011 — 2012Managed customer check-ins and check-outs, addressed customer requests and complaints, and supervised junior staff members.
Skills & Expertise
Education
- Bachelor of Computer ScienceXavier University Ateneo de Cagayan · 2005 — 2011
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