Nilric H.
Mid-Level Virtual Assistant Automation Specialist
Open to offersNew to PlatformAbout
Nilric H. is an accomplished Technical Virtual Assistant and senior operations professional with extensive experience in customer service and technical support, having collaborated with renowned companies like SiriusXM, T-Mobile, and Capital One. Leveraging a robust background in no-code automation, including tools such as Zapier, Make, and GoHighLevel, he excels in CRM management and enhancing customer experiences. An alumnus of The Fisher Valley College with a Bachelor of Science in Information Technology, Nilric adeptly supports end-users with software, hardware, and network concerns. His tenure in fraud and disputes management underscores his capability to resolve complex issues by analyzing key documentation to benefit stakeholders. Currently, as an Independent Contractor since August 2024, Nilric continues to provide top-tier virtual assistance and automation services, expertly managing CRM systems and contributing to smooth business operations.
Experience
Senior Operations Representative - Fraud and Disputes
Capital One Philippines · 2019 — 2024Assessed fraud and dispute claims by reviewing documentation from customers and merchants, making decisions that benefit all parties involved. Handled customer inquiries with expertise in determining disputed or fraudulent transactions while ensuring customer satisfaction.Independent Contractor - Virtual Assistance & Automation
Company not specified · 2024 — PresentProvides remote administrative support, technical assistance, and customer service to various clients. Implements no-code automation solutions using GoHighLevel and Make to enhance workflow efficiency. Manages CRM systems, email workflows, and process documentation to ensure smooth operations. Assists with website management on platforms such as WordPress and Shopify, while supporting client onboarding. Consistently delivers high-quality results and maintains communication with stakeholders.Technical Expert and Training Mentor
RMS Collect Philippines (IQOR) · 2016 — 2019Trained and supported end-users in software, hardware, and network standards while staying informed about the latest technologies. Ensured effective use of company products by guiding users through processes.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyTHE FISHER VALLEY COLLEGE · — — 2008
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