Ninia O.
Junior Customer Service and Administrative Assistant
Open to offersNew to PlatformPortfolios
About
Ninia O. is an experienced Customer Service Associate and Administrative Assistant with a background supporting operations in the steel and financial services industries. At TKL Steel Corp., she manages high-volume customer inquiries, processes orders, and maintains accurate records using CRM and SAP systems. Her role includes analyzing customer and operational data to aid in report preparation and decision-making, and coordinating with internal teams such as sales, operations, and logistics to ensure efficient resolution of service requests. Previously at Fast Refund Group, Ninia O. provided daily administrative support, managed schedules and meetings, handled communications across calls and emails, routed client requests, and maintained documentation to ensure compliance and operational accuracy. She is fluent in English and Tagalog and holds a Bachelor of Secondary Education from Pangasinan State University.
Experience
Customer Service Associate
TKL STEEL CORP. · 2024 — 2026Addressed customer inquiries and managed service requests via multiple channels, ensuring professional and timely support. Utilized CRM and SAP systems to process, track, and document orders, requests, and issues with attention to detail. Analyzed customer and operational data to identify trends for service enhancements. Compiled reports to assist with performance tracking and management decisions, and collaborated with sales, operations, and logistics teams to facilitate efficient service resolution.Administrative Assistant / Customer Service Representative
Fast Refund Group · 2022 — 2024Handled administrative duties to maintain efficient office operations, including managing schedules, coordinating meetings, and handling both inbound and outbound calls, emails, and client inquiries. Routed client requests to appropriate departments, tracked their progress for timely resolution, and maintained organized records for operational compliance. Assisted in improving workflow and team coordination through streamlining of administrative tasks.Appointment Setter
Institute of Financial Wellness · 2019 — 2021Detail-oriented Appointment Setter experienced in scheduling and coordinating client appointments, conducting outbound calls, and managing CRM records. Successfully maintained accurate data, ensured high attendance through consistent follow-ups, and met daily scheduling targets while delivering professional communication and strong client engagement.
Skills & Expertise
Education
- Bachelor of Secondary Education (BSEd)Pangasinan Stae University · 2009 — 2011