Nio E.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Niñ0 M. is an accomplished Customer Support Specialist with over seven years of direct experience in the customer service industry, focusing on e-commerce, legal services, and retail sectors. At Sutherland Global Services, Inc., Niñ0 expertly provided advanced technical troubleshooting for TV devices, modems, and wired connections, utilizing internal diagnostic platforms and real-time visual support. They excelled in inbound and outbound phone support, coordinating technician visits, and processing billing and payments while adhering to PCI compliance. At LEGALZOOM.COM, Niñ0 supported business clients with business formation and legal document preparation via chat, email, and phone, ensuring compliance and guiding customers through legal solutions. Experience at VXI Holdings, Inc. and IQOR, Phils (Walmart) reinforced skills in multichannel customer service, live chat support, and account management. Niñ0 leverages platforms like Salesforce, Shopify, and Intercom to enhance operational efficiency across customer interactions.
Experience
Customer Service Support
IQOR ,Phils (WALMART) · 2024 — 2025Handled customer inquiries regarding orders, products, replacements, and account issues through live chat. Focused on cultivating trust and loyalty by consistently delivering a positive customer experience.Virtual Customer Service Associate
AMAZON.COM · 2025 — 2025Provided customer service support via chat, email, and phone.Customer Service Associate
VXI Holdings, Inc. · 2023 — 2024Assisted business clients with business formation and legal document preparation, including wills and trusts, while navigating compliance requirements. Guided customers through legal plan subscriptions and explained features and benefits to help them choose suitable services. Scheduled consultations with independent attorneys to provide legal assistance and managed inquiries regarding orders and account issues.Customer Support Specialist
Sutherland Global Services, Inc. · 2018 — 2023Provided advanced technical troubleshooting for TV devices, modems, and wired connections utilizing internal diagnostic platforms. Guided customers through solutions step-by-step and initiated CallVU sessions for visual troubleshooting. Scheduled technician visits based on the severity of issues and service availability.Technical Support
Sutherland Global Services, Inc. · 2022 — 2023Identified customer needs using effective probing techniques and resolved concerns through a sales-driven approach by recommending tailored solutions. Processed billing, payments, and order transactions while ensuring accuracy and data security standards, including PCI compliance. Promoted savings options by cross-selling and upselling, bundling products and services to maximize customer value.
Skills & Expertise
Education
- Bachelor of Science in Industrial Technology Major in Architectural DraftingUniversity of Southern Mindanao · 2005 — 2011
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