Nita H.
Mid-Level Customer Support & Operations Specialist
Open to offersNew to PlatformPortfolios
About
Nita O. is an experienced Customer Support & Operations Specialist with a background spanning HR, sales support, education, and freelance remote projects. Her career includes supporting clients across the banking and insurance sectors, providing user onboarding, ongoing assistance, and maintaining client communication for optimized relationship management. Nita independently managed English–Indonesian translation and MTPE assignments, demonstrating high administrative accuracy and cross-team coordination in remote settings. She has also acted as a key contact for employee inquiries in HR and taught English, underscoring her proficiency in written and verbal English communication. Nita is well-versed in process adherence, documentation, and structured problem-solving, supporting business operations both in Indonesia and in global remote roles.
Experience
Freelance Support & Language Specialist
Remote · 2017 — PresentProvided project-based support to clients, requiring accurate communication and adherence to specific guidelines. Responded promptly to client feedback and instructions, ensuring clear understanding of expectations. Conducted English–Indonesian translation and MTPE work, maintaining a strong focus on detail and consistency. Independently managed multiple tasks while successfully meeting deadlines in a remote setting.English Teacher
Indonesia · 2013 — 2016Explained complex concepts to students with varying levels of comprehension in a clear and engaging manner. Adjusted teaching methods to meet individual needs, promoting student engagement and confidence. Developed listening skills and patience, which are valuable in customer-facing roles.Human Resources Officer
Indonesia · 2010 — 2011Served as the main point of contact for employee inquiries, offering clear support related to HR processes. Coordinated onboarding efforts and guided new employees in understanding company policies and procedures. Maintained employee records with accuracy and contributed to administrative reporting. Worked collaboratively with internal teams to facilitate daily operations.Sales & Marketing Officer (Banking & Insurance)
Indonesia · 2008 — 2010Assisted with customer-facing sales activities, providing clients with product information and helping with application processes. Fostered and maintained professional relationships through regular communication and follow-ups. Identified customer needs and recommended suitable products while ensuring no overpromises were made. Supported sales operations with documentation and administrative tasks.
Skills & Expertise
Education
- Bachelor’s Degree in English Language and LiteratureIndonesia