Nizam F.

Nizam M., based in Mumbai, India, is a seasoned Operations Manager with over 15 years of experience in BPO, BFSI, and fintech sectors. He excels in managing teams exceeding 157 full-time equivalents across sales, customer service, and blended operations, demonstrating a robust track record in optimizing SLA and KPI performance alongside improving customer satisfaction scores. Nizam has been instrumental in elevating sales targets and revenue, evidenced by a remarkable 18–22% increase in sales conversion and a significant uplift in CSAT scores from 78% to over 90% at Cogent E-Services Pvt. Ltd. His deep expertise in Lean Six Sigma facilitates process optimization and risk management, ensuring compliance and operational excellence. At Teleperformance DIBS Pvt. Ltd., he enhanced productivity by 20% through targeted performance coaching and established SOPs that reduced errors by 15%. His tenure includes notable leadership roles in BPO operations, strategic planning, and process improvement, consistently aligning business goals with operational delivery.