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Nkanyiso N. — Mid-Level IT Support Specialist from South Africa

Nkanyiso N.

Mid-Level IT Support Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Nkanyiso N. is an experienced IT Support Specialist with CompTIA A+ and N+ certifications and a focus on the point-of-sale and call center industries. At Towa Data Systems, he performs essential tasks such as database backup and restore for reliability, delivers remote and onsite customer support, and manages POS hardware and software installations. Previously at GAAP Point of Sale, Nkanyiso implemented, tested, and supported POS solutions, conducted network installation and troubleshooting—including cabling and router configuration—and provided user training for KFC managers. During his tenure as a Junior IT Support Technician at Astral Platinum Leisure Call Centre, he maintained the daily IT functionality for call center agents, supporting Windows environments, Microsoft 365 apps, and communication peripherals. Nkanyiso employs CMD and PowerShell scripting for automation and troubleshooting, and holds practical knowledge of SQL Server maintenance, cloud computing fundamentals, and remote support tools.

Experience

  • IT Support & Repair Specialist

    Towa Data Systems · 2024 — Present
    Execute database backups and restorations to maintain data integrity and system reliability. Offer remote support to clients, efficiently resolving technical issues and reducing downtime. Troubleshoot and repair POS machines, printers, and computer hardware, along with installing and configuring software applications. Provide onsite support and installations, ensuring customer satisfaction through clear communication and professionalism.

  • IT Support Service Technician

    GAAP Point of Sale · 2020 — 2023
    Supply both remote and onsite support for POS systems, ensuring smooth operation and reduced downtime. Responsible for the installation and configuration of POS machines and software applications, including functionality testing. Conduct network installations and support, focusing on routers, switches, cabling, and patching. Install and maintain UPS systems and network cabinets to guarantee uninterrupted power during outages. Educate KFC managers on GAAP POS systems, facilitating effective use and operational efficiency. Oversee computer networks to ensure reliability and data protection while keeping thorough documentation of technical issues and solutions for knowledge sharing.

  • Junior IT Support Technician

    Astral Platinum Leisure Call Centre
    Deliver onsite IT support to approximately 57 call center agents on a designated floor. Ensure the daily functionality of headsets and the Zoiper softphone utilized by agents. Carry out the installation, configuration, and maintenance of workstations and peripherals to optimize agent productivity. Address and resolve hardware and software issues swiftly to minimize downtime. Assist end-users with Windows and Microsoft Office applications to enhance efficiency, while documenting technical issues and resolutions to enable faster problem-solving.

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