Nkechinyere U.
Junior Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Nkechinyere U. is a seasoned Customer Support Specialist based in Lagos, Nigeria, with a wealth of experience in delivering exceptional customer service across multiple channels, including phone, email, and chat. Her expertise in CRM platforms like Trello, Clickup, Salesforce, and HubSpot enables her to optimize customer interactions and enhance satisfaction. She has a proven track record at Opeyemi Baking Industries and Covenant Harvest Enterprises, where she adeptly handled customer inquiries, processed orders, and resolved complaints, contributing significantly to customer retention and satisfaction. Her role as a Social Media Manager further demonstrated her ability to drive online engagement and brand awareness. Acknowledged as Best Staff of the Year for her performance and commitment, Nkechinyere's academic background includes a Higher National Diploma in Marketing from Moshood Abiola Polytechnic, supported by relevant certifications in customer service and CRM strategies.
Experience
Customer Service Representative
Opeyemi Baking Industries · 2024 — 2026Addressed customer inquiries through various channels including phone, email, chat, and in-person, ensuring accurate information was provided while resolving issues efficiently. Managed daily order processing, payments, refunds, and exchanges, maintaining high accuracy. Followed up on customer concerns to ensure resolution and satisfaction, while investigating complaints and escalating complex issues appropriately to preserve customer relationships. Reviewed sales records and reconciled cash with payment records to improve financial accuracy.Customer Care Representative / Sales Representative
Covenant Harvest Enterprises · 2021 — 2023Supported customers with product inquiries and purchasing decisions throughout the sales journey. Effectively handled complaints, providing timely resolutions to ensure customer satisfaction. Maintained precise customer records and processed requests in line with service standards while collaborating with team members to enhance the overall customer experience and operational effectiveness.Social Media Manager
Covenant Harvest Enterprises · 2021 — 2023Oversaw customer inquiries and communications on various social media platforms. Developed engaging content that boosted customer interaction and raised brand visibility. Kept track of campaign performance and performed market research to guide business strategies.Customer Service Officer / Sales Representative
Apel Trading and Services · 2017 — 2019Provided assistance to customers regarding product selection and inquiries, ensuring meticulous record-keeping for each interaction. Carried out cashier responsibilities including processing payments and managing reconciliation tasks. Handled office correspondence and maintained administrative documentation to support daily operational needs.
Skills & Expertise
Education
- Higher National Diploma (HND) MarketingMoshood Abiola Polytechnic · — — 2021
Interested in this professional?
Sign in as an employer to save this profile or invite Nkechinyere U. to a job.
Sign in as an employer