Nkosazana A.

Nkosazana A. is an experienced Independent Travel Agent specializing in customer relations and sales within the travel and tourism sector through Dreamport Travel and Asaptickets. She plans personalized itineraries by assessing client needs, preferences, and budgets, and manages end-to-end bookings including flights, accommodation, and activities. Her responsibilities extend to providing expert travel advice and comprehensive customer support, assisting clients before, during, and after trips, and managing the operational aspects of her business, such as marketing and supplier negotiation. Previously, Nkosazana A. worked as a Call Center Agent at the City of Cape Town handling municipal service queries using SAP and CRM systems, and as a Clerk in both sports betting and personnel industries where she focused on financial record-keeping, invoice processing, and stock management. She demonstrates strong computer literacy in Microsoft Word, Excel, and SAP C3, and is fluent in English, Afrikaans, isiZulu, and isiXhosa.