Nkosi
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Nokulunga N. is a skilled Customer Service Agent with extensive experience in both administrative and client-facing roles, particularly in the financial and telecommunications services industries. From enhancing client satisfaction at CCI South Africa for Grubhub to improving partner satisfaction with Merchants Sa for DoorDash, Nokulunga adeptly resolves inquiries and issues, ensuring seamless operations through excellent problem-solving and communication skills. As a Sales Consultant for ITalk Financial Services and O'Keefe and Swartz, he contributed to significant revenue growth by utilizing consultative sales techniques and tailoring solutions to customer needs. His efforts at Vibrant Global Concepts streamlined office workflows, optimized client engagement, and propelled administrative efficiency through his expert time management. Nokulunga's academic background includes a Matric from IM Manchu High School and a Human Resources Management Certificate from IQ Academy, underscoring his dedication to professional development.
Experience
Customer Service Agent
Merchants Sa (DoorDash) · 2024 — 2026Handled merchant inquiries using multiple communication channels, contributing to operational efficiency. Resolved customer issues and managed real-time order inquiries to ensure smooth delivery operations.Customer Service Agent
Merchants Sa (Comcast) · 2023 — 2024Addressed customer inquiries and technical issues for Comcast services through effective communication. Focused on enhancing customer satisfaction and retention while ensuring efficient troubleshooting.Sales Consultant
O'Keefe and Swartz · 2022 — 2023Informed potential and existing clients about insurance products while guiding them in selecting suitable coverage. Built customized insurance policies, identified client needs, and negotiated contracts, leading to increased sales.Customer Service Agent
CCI South Africa (Grubhub) · 2023 — 2023Resolved customer inquiries and order issues through effective communication, ensuring timely delivery and enhancing overall satisfaction. Utilized CRM systems to support seamless operations.Sales Consultant
ITalk Financial Services · 2022 — 2022Explained and advised on various insurance policies to clients, helping them select appropriate coverage. Suggested updates to existing policies and built customized insurance packages to meet client needs.Administrator/Receptionist
Vibrant Global Concepts · 2018 — 2021Organized and stored information in both digital and paper formats. Handled phone and email queries, greeted visitors, managed scheduling, and coordinated meeting bookings. Streamlined communication channels and administrative tasks to enhance client engagement and office efficiency.
Skills & Expertise
Education
- MatricIM Manchu High School · 2013 — 2013
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