Noe J.
Junior BPO Customer Service Representative
Open to offersNew to PlatformAbout
Noe R. is a dedicated Customer Sales & Service Professional specializing in the BPO industry, with significant experience in a Cisco Pre-Sales account. Based in Muntinlupa City, Philippines, he brings a solid background in inbound call handling, digital chat support, and complaint handling. During his tenure with Stream Global Services from February 2012 to January 2013, Noe managed customer inquiries and maintained a customer-focused approach while leveraging CRM systems for efficient data management. Following this, he amassed nearly 12 years of service with the Philippine National Police, where he honed skills in conflict resolution and documentation under high-pressure scenarios. A trusted professional, Noe is transitioning his wealth of customer communication and problem-solving expertise into the modern contact-center field. His educational background includes a Bachelor's degree in Communication Arts from Bicol University.
Experience
Police Staff Sergeant
PHILIPPINE NATIONAL POLICE · 2013 — 2025Provided professional assistance while communicating effectively with diverse individuals. Managed sensitive situations by employing active listening, conflict-resolution, and de-escalation skills. Evaluated circumstances to determine appropriate actions based on gathered information and sound judgment. Ensured accuracy and confidentiality in preparing detailed reports and documentation. Followed established policies and compliance requirements during the execution of professional responsibilities. Collaborated with colleagues to address issues and meet objectives in high-pressure scenarios.Customer Sales Representative – Cisco Pre-Sales Account
STREAM GLOBAL SERVICES · 2012 — 2013Managed inbound customer interactions, addressing inquiries and concerns in a customer-centric way. Engaged with customers through digital chat, delivering timely and professional assistance. Facilitated sales-related processes and ensured a positive customer experience. Addressed and resolved customer complaints utilizing active listening and problem-solving techniques. Leveraged CRM systems for customer activity support and data management, ensuring accuracy in customer information.
Skills & Expertise
Education
- Bachelor's degree in communication arts major in Audio-Visual CommunicationBicol University College of Arts and Letters · 2005 — 2009
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