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Noel A. — Senior Virtual Assistant Operations Support Specialist from Philippines

Noel A.

Senior Virtual Assistant Operations Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Noel M. is a seasoned Virtual Assistant and operations support professional based in Pasig City, Philippines, with over 15 years of experience delivering comprehensive support to U.S.-based financial clients. At JPMorgan Chase, Noel has facilitated both virtual and in-person training for banking, fraud, and operations teams, managed onboarding logistics, and maintained meticulous SOP documentation to ensure training continuity. Demonstrating expertise in AI productivity tools such as ChatGPT and LLMSuite, Noel has enhanced training material creation and process efficiency. His background includes voice and chat customer support for U.S. banking clients, daily reporting, virtual coordination, and stakeholder management across finance and corporate training domains.

Experience

  • Training Associate

    JPMorgan Chase · 2022 — Present
    Conduct both virtual and in-person training sessions focused on banking, fraud, and operations teams to ensure preparedness for real-world scenarios. Oversee logistics related to onboarding, including scheduling, material preparation, attendance tracking, and progress reporting. Develop and uphold standard operating procedures (SOPs), handover reports, and training documents to maintain operational continuity. Collaborate with leadership and stakeholders to ensure that training aligns with organizational objectives. Leverage AI tools such as ChatGPT and LLMSuite for drafting training materials and enhancing documentation efficiency.

  • Training Analyst

    JPMorgan Chase · 2021 — 2022
    Oversaw the onboarding process for new hires and leaders within Daily Banking, Fraud, and Operations. Provided upskilling and refresher training sessions aimed at enhancing performance and ensuring compliance. Coordinated the logistics of virtual training sessions, including the creation and distribution of training materials.

  • Daily Banking Specialist

    JPMorgan Chase · 2020 — 2021
    Delivered effective voice and chat support to U.S. banking clients, addressing inquiries with a focus on accuracy, compliance, and customer satisfaction.

  • Process Trainer (Interim)

    JPMorgan Chase · 2017 — 2020
    Conducted onboarding and process training specifically for U.S. credit card operations. Generated daily reports on attendance and progress while managing post-training handovers.

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