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noel A. — Senior ICT Transformation Director from Philippines

noel A.

Senior ICT Transformation Director

Philippines 6+ years
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Languages
English
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About

Noel L. is a seasoned Technology & Transformation Executive with 34 years of pioneering experience in the Philippine ICT industry. He has effectively led large-scale digital transformations, enhancing technological infrastructure and implementing advanced technologies like AI. At Globe Telecom, as the Director of Customer Success, he spearheads strategic initiatives to optimize customer lifetime value and executed account strategies that have consistently exceeded revenue targets. Previously, as Head of Project Delivery and Business Support, Noel managed comprehensive ICT projects, playing a critical role in achieving a 13% revenue increase in 2023. He has also directed the implementation of national initiatives, such as government WiFi in schools and cybersecurity enhancements for financial institutions. Earlier, as a Director at Bayan Telecommunications Inc., he was instrumental in expanding revenue through innovative internet and broadband solutions. Noel holds a Bachelor’s degree in Electronics and Communications Engineering from Rizal Technological University and certifications such as Certified Product Manager and Agile Project Leadership.

Experience

  • Director, Customer Success (B2B Group)

    GLOBE TELECOM · 2024 — Present
    Leading efforts to enhance customer lifetime value and facilitate business transformation through technology initiatives, including the implementation of AI and advanced technologies.
  • Head of Project Delivery and Business Support (Enterprise Group)

    GLOBE TELECOM · 2013 — 2024
    Managed the delivery of various ICT projects, overseeing technical, commercial, and project leads while leading cross-functional teams. Directed nationwide government WiFi implementation, program managed construction of major Data Centers and Security Operation Centers (SOC), and enhanced cybersecurity for clients.
  • Head of Product Management (Business Customer Facing Unit)

    GLOBE TELECOM · 2011 — 2012
    Oversaw the full product lifecycle for Data, Internet, Unified Communications, and IT Enabled Services, achieving yearly growth in product revenues and enhancing operational efficiencies through strategic automation.
  • Director, Product Development and Management (Data, Internet, Managed Services)

    BAYAN TELECOMMUNICATIONS INC. · 2000 — 2011
    Led the development and launch of new products such as Internet, Broadband DSL, and Metro Ethernet, while spearheading initiatives that significantly increased revenue and implemented strategic projects for the Armed Forces of the Philippines.
  • Head of Sales

    Teledata International · 1999 — 2000
    Managed sales strategies and operations to drive revenue growth.
  • Account Manager

    Teledata Philippines Inc · 1996 — 1999
    Handled client accounts and fostered relationships to enhance service delivery.
  • Sales Engineer

    Edgeworth Corporation · 1992 — 1995
    Provided technical sales support and solutions to clients.
  • Data Communications Engineer

    PT&T · 1991 — 1992
    Focused on data communications engineering tasks and network support.

Skills & Expertise

Education

  • Bachelor of Science in Electronics and Communication Engineering
    Rizal Technological University · 1991 — Present