Noel K.

Performed thorough data analysis on transaction datasets to evaluate customer behavior and performance metrics, focusing on initiatives that significantly lowered ambiguous transactions and reduced disputes. Employed statistical modeling and root-cause analysis to investigate revenue effects from wallet recycling and fee alterations, facilitating dynamic pricing in line with market conditions. Oversaw billing accuracy on a monthly/quarterly basis, addressing charging discrepancies and ensuring compliance with updates and adjustments. Conducted market intelligence analyses to evaluate competitor interoperability and pinpoint opportunities related to mass payouts and API enhancements. Aided in product strategy by proposing improvements for the Enterprise Portal, integrating over 80 new partners, and modernizing user experience to boost transaction volume. Engaged with internal teams and external vendor partners on system migrations to ensure smooth operational continuity and adherence to service level agreements. Created performance reports and insights using Power BI and Tableau dashboards, offering recommendations for process improvements to optimize partner liquidity and customer onboarding.

Architected automations for data reconciliation and reporting within database systems, utilizing analytics to track performance and compliance with regulatory standards that mirrored card billing structures. Provided training to stakeholders and shared market insights regarding system improvements, enhancing system uptime and user engagement.

Directed analytics efforts for loan management and mobile repayment systems, collaborating with financial institutions to monitor transaction data, profitability, and compliance within the payments ecosystem. Executed ETL processes using SSIS and developed SQL-based statistical models for auditing data quality, reconciling revenue, and generating performance reports, which minimized manual errors and informed decision-making.