Noel S.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Noel S. is a highly skilled Virtual Assistant with extensive experience spanning over 10 years in remote operations and strategic client relations from Manila, Philippines. He has demonstrated expertise as a Reservations Sales Specialist at IHG where he managed inbound calls and ensured high levels of customer satisfaction through tailored solutions and accurate processing of room reservations. At Cleaning in Motion, Noel excelled as a Client Outreach & Scheduling Specialist, managing CRM records and automating scheduling workflows to optimize booking efficiency. His career includes a prominent role as an Appointment Setter at Keepers, where he conducted deep-dive qualifying calls and maintained 100% data accuracy in the CRM. Noel is also proficient in sales engagement and pipeline management, previously enhancing sales growth as a Sales Development Representative at Concentrix. His core competencies include CRM administration, workflow automation, and data integrity maintenance, supported by a Bachelor of Science in Psychology from Rizal Technological University.
Experience
Appointment Setter
Keepers · 2025 — 2026Conducted deep-dive qualifying calls and targeted email outreach to identify prospect pain points, securing high-quality leads for appointments. Managed the complete lead lifecycle within the CRM, ensuring meticulous accuracy of communication history and appointment statuses. Streamlined the booking process and minimized lead response time by automating scheduling workflows and utilizing sales engagement tools.Client Outreach & Scheduling Specialist
Cleaning in Motion · 2023 — 2025Maintained CRM records to track leads, appointments, and client communication history with precision. Ensured pipeline health through regular follow-ups with both warm and cold prospects. Enhanced booking efficiency by automating scheduling workflows and upheld high data accuracy across client records while collaborating with internal teams to refine outreach processes.Reservations sales specialist | SME
IHG · 2021 — 2023Handled inbound calls with promptness and professionalism, ensuring a friendly guest experience. Evaluated guest requirements to provide tailored solutions, addressing inquiries and resolving issues effectively. Processed room reservations accurately using hotel booking systems, documenting and fulfilling guest preferences. Conducted coaching sessions focused on operational standards while assisting in recruitment and workforce planning.Account Executive | Sales Development Representative
Concentrix · 2020 — 2021Executed outbound and cold calls to prospective leads, evaluating their interest in products or services. Coordinated client appointments to ensure smooth calendar management and enhance customer experience. Fostered leads through ongoing communication and personalized engagements to strengthen relationships and advance prospects through the sales funnel. Assessed engagement levels to identify and qualify high-potential leads.Customer service | Sales Specialist | SME
Everise · 2017 — 2020Managed inbound calls, emails, and live chat inquiries, providing swift and professional customer assistance. Addressed customer concerns and complaints by proposing effective solutions to ensure satisfaction. Delivered coaching and real-time feedback to enhance agent productivity while managing sensitive client escalations and maintaining operational stability. Collaborated with leadership to propose data-driven solutions for optimizing workflows and processed booking modifications and cancellations accurately. Mentored new team members to prepare them for production and long-term success.
Skills & Expertise
Education
- Bachelor of Science in PsychologyRizal Technological University · — — 2022