Noelene B.
Junior Customer Account Manager
Open to offersNew to PlatformAbout
Noelene B. is an accomplished Customer Account and Brand Ambassador currently associated with Seven Oaks Winery since October 2020, where she has played a significant role in event planning and execution. Her responsibilities include everything from defining event goals to the venue selection tailored to the target market, as well as wine menu planning and logistics. Noelene excels in managing and maintaining strong relationships with key clients by providing expert product knowledge to enhance both the product and customer experience. Her diligent handling of wine logistics and inventory management ensures smooth service operations. In addition to this, she has developed promotional strategies for special occasions and created comprehensive event and sales reports. Noelene's administrative capabilities at Seven Oaks Wines involve formulating structured spreadsheets for accounting and inventory purposes. Her experience extends to working front and back of house at Jap's Bar, where she was responsible for customer service, sales recording, and menu development. Strong customer relationship management, event coordination, and inventory control highlight Noelene's adeptness across the board.
Experience
Customer Account and Brand Ambassador
Seven Oaks Winery · 2020 — PresentResponsible for planning and executing events, which includes defining goals, identifying the target audience, selecting venues, and planning wine menus. Managed relationships with key clients while providing expert product knowledge to improve customer experiences. Oversaw wine logistics and delivery, actively engaged with customers, and addressed their needs and stock requirements. Developed strategies for key account growth and proposed promotional ideas for special occasions. Prepared reports and reconciliations related to events and sales, and managed the invoicing process.Administration
Seven Oaks WinesCreated and maintained spreadsheets and reconciliations for sales, used samples, expenses, stock, and events. Conducted monthly and event-specific reconciliations.Front and Back of House
Jap's BarSet up the open-air bar and served customers while collaborating with staff. Recorded sales using POS systems and maintained inventory records. Contributed to brainstorming sessions for new drink menu ideas and special offers.
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