Nolindo M.
Senior Telecommunications Network Support Officer
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Nolindo M. is an experienced Senior Technical Officer who served at Vodacom in Cape Town from April 2010 to March 2025. Specializing in the telecoms industry, Nolindo’s responsibilities included monitoring GSM/3G/4G (RAN) and core network elements such as VLR, HLR, SGSN, GGSN, EIR, STP, Media Gateway, and the MSC Switching Server. He performed fault analysis and remote troubleshooting on network elements to resolve issues, escalated faults to higher-level support internally and with Vodacom partners, and provided technical support to both internal staff and external mobile network operators globally. Nolindo’s role required stringent adherence to change control procedures and effective coordination during site meetings, ensuring the completion of planned technical work within schedule. Proficient with MS Office tools, he also speaks English, Xhosa, Zulu, and Sotho.
Experience
Senior Technical Officer
Vodacom · 2010 — 2025Oversaw monitoring of all GSM/3G/4G (RAN) and core network elements including VLR, HLR, SGSN, GGSN, EIR, STP, Media Gateway (MGW), and MSC Switching Server (MSS). Performed fault analysis and remote troubleshooting for network elements, escalating issues to upper-level internal and partner support when required. Provided technical support for internal staff, contractors, and other global mobile network operators. Facilitated problem solving by defining requirements and identifying alternative solutions, enforced adherence to change control procedures, scheduled site meetings, and coordinated technicians from various providers to resolve network-related challenges.
Skills & Expertise
Education
- Grade 12Xolilizwe High School
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