Noluthando M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Noluthando M. is an experienced Customer Support Specialist with over eight years in customer service, sales, and administrative roles across sectors such as call centers, healthcare administration, and business process outsourcing. At Ison Xperiences, she provided first-line technical support, managed billing and account queries, and maintained service level agreements in a high-volume environment. Her tenure at Dr TJ Ngetu involved front-line customer service, appointment scheduling, and confidential record management. As a USA Sales Agent at 13 Ten BPO and a UK Customer Service Agent at Outworx, Noluthando handled high volumes of customer interactions, resolving complex service issues by leveraging her expertise in CRM systems, technical troubleshooting, and remote client support. She consistently ensured data integrity, client satisfaction, and exceeded performance metrics through effective multisystem navigation and detailed documentation.
Experience
UK CUSTOMER SERVICE AGENT
OUTWORX · 2023 — 2025Managed a high volume of both inbound and outbound customer interactions, efficiently resolving complex account, billing, and service-related issues. Achieved first-call resolution by employing active listening and critical thinking. Maintained accurate and detailed client records within CRM systems, ensuring thorough documentation of all interactions. Navigated multiple systems concurrently to analyze and resolve customer issues effectively. Built and nurtured strong client relationships, enhancing customer retention and satisfaction. Met and exceeded key performance indicators for quality and efficiency while collaborating with internal teams to resolve intricate issues promptly.USA SALES AGENT/APPOINTMENT SETTER
13 TEN BPO · 2020 — 2023Conducted outbound calls and follow-ups to engage with clients and manage interactions effectively. Leveraged CRM systems to track customer activity and maintain updated records. Utilized strong interpersonal and communication skills to address varied client needs. Employed problem-solving techniques to handle objections and enhance customer outcomes. Consistently met performance and conversion targets while operating in a remote environment.CUSTOMER SUPPORT AGENT
ISON XPERIENCES · 2021 — 2022Provided initial technical support by troubleshooting issues related to systems, devices, and connectivity. Assisted customers in resolving configuration challenges through guided, step-by-step instructions. Investigated and identified root causes of problems, escalating more complex technical faults as needed. Addressed billing and account inquiries with accurate and empathetic communication. Recorded client interactions and updates in CRM systems to ensure data integrity. Achieved compliance with service level agreements while delivering quality support in a bustling call centre.ADMINISTRATOR/RECEIPTIONIST
DR TJ NGETU · 2016 — 2019Provided front-line customer service by managing inquiries, scheduling appointments, and offering billing support. Handled customer records with an emphasis on accurate documentation and confidentiality. Addressed client concerns with professionalism and attention to detail. Collaborated with stakeholders to facilitate smooth service delivery and maintain client satisfaction.
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