Nomakhosazana M.

Acted as the primary point of contact for all client interactions, handling both inbound and outbound communications via email and phone. Oversaw lead generation and tracking using CRM tools (Campaign Monitor) and spreadsheets, while ensuring data accuracy and follow-up. Created client proposals and quotations for various courses, coordinating logistical requirements with presenters. Developed and maintained a client database, focusing on re-engaging past clients and attracting new business in the financial services sector. Delivered business development and campaign performance reports during management meetings, including analysis of lead sources and conversion ratios. Managed delegate enrolments and registrations across multiple training programmes, handling high volumes of communication during peak times. Oversaw venue bookings, catering arrangements, and logistics for both in-person and virtual events. Kept accurate records of schedules, course planners, and registration databases, updating information in real-time via SharePoint and the LMS. Addressed booking inquiries, managed changes, and communicated updates effectively to delegates and presenters.

Oversaw delegate enrolments, payments, and course registrations for various programmes while ensuring records were accurately maintained. Handled venue bookings, catering needs, and logistics for online courses, guaranteeing smooth operations for scheduled sessions. Served as the first point of contact for delegates and presenters regarding course-related queries, scheduling, and logistics. Administered courses through the Moodle LMS, ensuring precise data capture and timely issuance of certificates and feedback reports. Updated and maintained databases for delegates and presenters on SharePoint.

Coordinated local and international shipments, ensuring compliance with regulations and timely deliveries. Maintained logistics records and engaged in client communications to facilitate smooth operational processes. Addressed shipment issues swiftly, upholding a high standard of client satisfaction.