Nomawethu B.
Senior Client Relationship Manager
Open to offersNew to PlatformAbout
Nomawethu B. is a seasoned professional with over 15 years of experience in client relations, business development, and operational management across various industries. As a Business Partner at Ntrance Space Trading, she effectively oversees day-to-day operations, formulates strategic sales plans, and cultivates robust client relationships crucial for revenue growth. Previously, her role at the South African Property Owners Association (SAPOA) enhanced her prowess in managing CRM systems and optimizing processes for member satisfaction. Her leadership at Syntell Business Solutions involved mentoring teams and implementing productivity-enhancing improvements. Skilled in strategic planning and execution, Nomawethu is passionate about delivering results in high-pressure environments and has successfully contributed to business growth through her adaptable nature and commitment to excellence. Her experience is further solidified by her academic background in Human Resources Management, where she continues to expand her expertise.
Experience
Presiding Officer
Independent Electoral Commission (IEC) · 2023 — PresentCooperate in setting up and managing polling stations to ensure compliance with IEC standards during elections. Oversee administrative tasks including organizing materials and maintaining accurate records. Check voter rolls and update registration details to ensure current information. Capture data and secure IEC materials to maintain confidentiality throughout the electoral event.Business Partner
Ntrance Space Trading Pty Ltd · 2018 — PresentManage daily business operations with an emphasis on customer support and sales while ensuring efficiency and high service quality. Develop and implement strategies to meet sales objectives and drive growth. Build and maintain relationships with clients and suppliers to enhance service delivery. Collaborate with internal teams to improve customer satisfaction and streamline processes, while identifying market trends to tailor solutions that foster customer loyalty.Membership Relations Officer
South African Property Owners Association (SAPOA) · 2012 — 2018Administer the SAPOA CRM database to guarantee accurate member records and access to benefits. Facilitate the connection of members to SAPOA services while addressing inquiries and issues promptly. Implement operational improvements and participate in initiatives for process optimization to enhance member satisfaction.Business Development Assistant
Royalserve Cleaning Services · 2011 — 2011Maintain client information in databases to support effective relationship management. Analyze market trends to identify new business opportunities. Collaborate with team members on advertising materials and prepare for client meetings to ensure satisfaction.Projects Administrator
Uhuru Environmental Services · 2009 — 2009Coordinate project schedules and workflows to ensure projects are completed on time and within budget. Conduct site inspections to identify potential delays and resolve issues. Manage client walkthroughs before project completion to finalize concerns and ensure satisfaction.CRM FAIS Consultant
Syntell Business Solutions · 2004 — 2008Deliver customer service while adhering to industry regulations and policies. Create reports to provide management with insights for decision-making. Build and maintain strong client relationships by actively addressing customer concerns.Team Leader
Syntell Business Solutions · 2001 — 2003Oversee a team of call center sales agents to ensure performance aligns with sales and service objectives. Conduct training and mentorship to improve service quality. Implement processes to enhance customer satisfaction and foster strong relationships among team members.
Skills & Expertise
Education
- National Senior CertificatePhandulwazi Agricultural High School · 1995 — 1995
- N5 Human Resources ManagementUniversity of South Africa (UNISA)
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