Nombuso N.
Mid-Level Telecommunications Customer Service Representative
Open to offersNew to PlatformAbout
Nombuso N. is an Award-Winning Customer Service Professional with over five years of experience in the telecommunications industry. Recognized for excellence in conflict resolution, customer retention, and technical troubleshooting, Nombuso has consistently delivered high-quality service to both local and international telecom clients. Her roles at CCI and Outworx Contact Center in Durban involved telesales, upgrades, retentions, and comprehensive support within high-pressure environments, where she utilized strong analytical thinking, digital fluency, and problem solving with AI tools to streamline workflows and address complex global client needs. Nombuso’s background is further supported by a Diploma in Public Relations, certificates in arc welding and Swedish massage therapy, and recent training in hazard identification and risk assessment, reflecting a broad foundation of industry-specific and technical expertise.
Experience
Customer Service Representative
Outworx Contact Center · 2023 — PresentProvided customer service assistance, maintaining communication and troubleshooting within the contact center environment.Customer Service Representative
CCI · 2017 — 2019Delivered customer support by addressing inquiries and resolving issues in a telecommunications context.Retentions and Upgrades Agent
CCI · 2015 — 2016Engaged in telesales for both upgrades and retentions, focusing on new and existing clients.Sales Agent
Crossbow Marketing Consultants · 2016 — 2016Performed sales activities targeting various customer segments, contributing to marketing efforts.
Skills & Expertise
Education
- Diploma in Public Relations in Public RelationsOval International College · 2014 — 2016
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