Nomcebo S.
Mid-Level Laboratory Technician
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Nomcebo M. is an accomplished Technician with a robust background in laboratory procedures and equipment maintenance, accrued over five years. Her expertise extends to comprehensive inventory management and she is recognized for her effective communication and management skills. At JT Call Centre, she served as a Customer Liaison, where she adeptly handled customer inquiries and issues, employing Zendesk software to enhance service quality. Her technical prowess is supported by a rich history at Columbus Stainless and Umgeni Iron Works, where she conducted extensive research in material failure and supported advanced R&D projects. Mastering diverse tools such as LIMS LABWARE and Oracle Primavera P6, she streamlined testing processes by 20% and contributed to efficiency enhancements in R&D, showcasing her impact-driven approach. Nomcebo holds a National Diploma in Metallurgical Engineering from the University of Johannesburg.
Experience
Customer Liaison
JT Call Centre · 2023 — PresentDelivered professional service to customers by efficiently handling inquiries, orders, and claims. Addressed customer issues related to credit, pricing, and availability while maintaining positive interactions. Conducted accurate data entry and ensured compliance of billing and sales documents with legal requirements.Laboratory Technician (Process Controller)
Columbus Stainless · 2017 — 2021Maintained laboratory documentation via P6 and Labclient systems, executed quality control checks to uphold ISO 17025 accreditation, and conducted analytical tests on incoming raw materials. Drove process control efforts and documented basic material failure reports. Cleansed and sterilized tools and equipment to ensure specimen purity while calibrating instruments for optimal operation.In-service Trainee
Columbus Stainless · 2015 — 2016Facilitated the creation of material failure research reports and assisted process controllers. Engaged positively with rapid changes and provided support to metallurgists with routine reports. Contributed to the R&D laboratory and conducted mechanical properties testing.In-service Trainee
Umgeni Iron Works · 2015 — 2015Collaborated with the Senior Metallurgist on laboratory tests and performed calibration tasks on testing equipment in both the foundry and laboratory settings while seeking improvements in processes and services.
Skills & Expertise
Education
- National Diploma Engineering Metallurgy: Metallurgical EngineeringUniversity of Johannesburg · 2011 — 2016
- Matric (NSC): Grade 12Sunnydale Secondary School · 2010 — 2010