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Nomfundo M. — Senior Operations Manager from South Africa

Nomfundo M.

Senior Operations Manager

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Nomfundo W. is a seasoned Senior Operations Manager, boasting over five years of experience in enhancing operations within national organizations. Based in Johannesburg, South Africa, she specializes in driving operational efficiency through the design and implementation of compliance systems and standard operating procedures. Her expertise extends to managing procurement cycles, financial documentation, and vendor relationships, evidenced by her successful oversight of a multimillion-rand budget and coordination of a 38-person team across nine provinces. As a strategic operator, she excels at identifying system inefficiencies and rectifying them to support seamless team delivery. Currently, she is enhancing her credentials with project management certifications. Nomfundo plays a pivotal role at Hope Worldwide SA, where she has streamlined payment verification processes and maintained policy compliance across 9+ grant-funded programs. Her adept handling of stakeholder engagements, program management, and audit readiness reflects her commitment to operational excellence. Advanced Excel and QuickBooks are among her key tools used to produce consistently clean audit outcomes.

Experience

  • Acting Office Manager

    Hope Worldwide SA · 2024 — 2024
    Temporarily assumed the role of Acting Office Manager while ensuring administrative and programme delivery continuity without any disruptions. Handled executive scheduling, travel arrangements, and communication for the Deputy Country Director and senior management. Managed grant payment processing and financial documentation, along with supporting HR activities for grant-funded roles. Facilitated onboarding of new staff, which included orientation and compliance documentation. Ensured adherence to workplace health and safety regulations, maintaining an incident-free environment during the interim period.
  • Senior Programme & Operations Coordinator

    Hope Worldwide SA · 2021 — Present
    Developed and executed a payment verification process that ensured accuracy in supplier payments before submission to Finance, which the CFO adopted as a formal SOP. Oversaw the complete procurement cycle for over 9 grant-funded programmes, including supplier sourcing and relationship management, guaranteeing compliance with policy and achieving value for money. Established and maintained organized filing systems for audits across multiple work streams, contributing to clean audit results. Created and updated project plans for monitoring deliverables, managing scope changes, and evaluating budget performance, providing senior leadership and funders with regular variance analysis reports. Coordinated grant cycles for 9 corporate-funded programmes over all 9 South African provinces, managing various stages from scoping to final donor reporting while ensuring 100% grant retention. Led weekly meetings with 38 staff and community workers, synthesizing multi-site reports into detailed submissions for donors. Actively facilitated the renewal and expansion of programmes, successfully reaching over 1 million children. Acted as the main point of contact between corporate funders and implementing partners, overseeing donor visits and stakeholder engagement.
  • Monitoring & Evaluation Assistant

    Hope Worldwide SA · 2020 — 2020
    Oversaw data capture and validation for various grant-funded programmes across multiple locations utilizing Redcap, Epi Info, and Mind Solution. Produced timely programme metric reports while training staff on monitoring and evaluation tools and protocols, enhancing the accuracy and consistency of reporting.
  • Teacher, Grades 8 to 10

    Royal College · 2015 — 2017
    Designed lesson plans aligned with the curriculum, conducted assessments, generated performance reports, and managed communications with parents throughout three academic years.

Skills & Expertise

Education

  • National Diploma in Marketing
    Mangosuthu University of Technology · 2010 — Present

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